9 in 10 customers more likely to overlook a negative review if the business responds adequately, Yelp says

Nearly 9 out of 10 people (88%) are more likely to look past a negative review if they see that the business has responded and appropriately addressed the issue, according to a survey on review quality and transparency commissioned by Yelp and conducted by Kelton. The survey also found that 97% of respondents believe that…Continue Reading

Google rolling out new Top stories design on desktop

Google is now rolling out a new design for the Top stories section in the desktop version of its search results, a Google spokesperson confirmed with Search Engine Land. The new design matches the design efforts of the mobile Top stories section that launched about two years ago. Google’s confirmation. A Google spokesperson confirmed with…Continue Reading

Microsoft adds simple default browser change option after receiving criticism

Microsoft has reversed the Windows 11 changes that made switching default browsers more difficult. Now, users who prefer Chrome, Firefox or other browsers can change their default with a single button. The changes were noted by Rafael Rivera, developer of the EarTrumpet Windows volume control app, early last week and were first reported by The…Continue Reading

Seismic event or overblown rebrand: Local search experts weigh in on ‘death’ of Google My Business

Just over a month ago, Google announced that it would be making some important changes to Google My Business, the platform that recently further asserted its dominance over other local pack ranking factors in Whitespark’s annual Local Ranking Factors survey. Image: Whitespark. These changes included retiring the Google My Business name in favor of “Google…Continue Reading

Devin Nunes’ resignation from Congress marks the end of an error

Eight years ago, as House GOP leaders struggled to deal with their most far-right members, one House Republican blasted the conservatives’ intransigence. It would not be enough to describe these Republican hardliners as “lemmings,” the GOP lawmaker said in 2013, “because jumping to your death is not enough” for them. He added that it made…Continue Reading

This bad faith conservative argument blames liberals for the Michigan school shooting

It didn’t take long for the right to blame the left for America’s deadliest school shooting in three years. Just four days after the tragic shooting that left four people dead and seven others injured at Oxford High School in Oxford Township, Michigan, Fox News host Jeanine Pirro put the blame on “liberal school personnel”…Continue Reading

The Supreme Court broke the Voting Rights Act. Texas is proof.

The Justice Department sued Texas on Monday, challenging its newly drawn electoral maps at both the state and congressional levels. At its core, the lawsuit claims that Texas’ new maps discriminate against the state’s “growing minority electorate.” And clearly, they do. The problem with the lawsuit is not its factual premise; it is the significant…Continue Reading